Our Mission
The mission of the program is to be an educational initiative committed to adding value to learning and society by training cabin crew personnel who are responsive to the needs of the national and international civil aviation sector, capable of transforming their knowledge into service quality through professional competence and ethical values, and focused on safety, communication, crisis management, and passenger satisfaction.
Program Vision
To be a pioneering and exemplary program in the aviation sector by training cabin crew members who are scientifically and professionally equipped, sensitive to human life and social values, capable of delivering services in line with safety, passenger satisfaction, and ethical principles, able to think in a multidisciplinary manner and develop innovative solutions, and who possess strong self-confidence, communication skills, and a commitment to quality and excellence.
Program Educational Objectives
The main objective of the program is to graduate individuals equipped with the following competencies:
• To provide professional knowledge and skills in accordance with international standards.
• To train individuals with developed communication, crisis management, and representation abilities.
• To foster individuals who internalize ethical values, safety, and service quality.
• To educate professionals proficient in foreign languages and culturally aware.
• To raise individuals who are open to lifelong learning and professional development.
Program Qualifications (Program Learning Outcomes)
- Apply necessary safety and security measures on passenger aircraft to ensure passenger comfort; explain basic and theoretical topics related to international and national civil aviation and cabin services; describe basic information about aircraft and air vehicles.
- Gain the ability to utilize theoretical and practical knowledge in civil aviation management, cabin services, and other social sciences fields; possess teamwork skills; communicate effectively with different cultures with cultural sensitivity.
- Have general knowledge of ground services operations at airports; perform check-in and boarding procedures.
- Communicate effectively with both specialists and non-specialists within the aviation sector; apply theoretical knowledge in practice through hands-on experience during a semester; follow relevant literature and developments in the field.
- Acquire basic competencies defined as institutional outcomes of the university in line with the expectations of civil aviation enterprises and society; demonstrate entrepreneurial skills as individuals or team members.
- Identify personal and professional learning needs; engage in lifelong learning; understand and apply passenger services processes both in the airport and on board.
- Possess the competence to apply knowledge in passenger relations and communication; show responsibility and adapt to teamwork.
- Guide individuals under their supervision in identifying and fulfilling learning needs and contributing to their professional development.
- Express ideas, current work, and proposed solutions to problems in civil aviation using written, verbal, and visual communication tools effectively with both expert and non-expert audiences.
- Use a foreign language (English) at least at the A2 level of the Common European Framework to follow professional knowledge and communicate with colleagues and passengers.
- Use their native language at least at the C1 level of the Common European Framework.
- Participate in and support social responsibility projects and activities within their community.
- Apply occupational health and safety, environmental protection, quality, and continuous improvement procedures required in the field of Civil Aviation Cabin Services.
- Have sufficient awareness regarding universal social rights, social justice, and cultural values; respect cultural differences.
- Possess knowledge of national and international authorities and regulations in the field of civil aviation.
Graduate Profile
Graduates of the program:
• Prioritize passenger satisfaction and safety,
• Are qualified to work in national and international airline companies,
• Have developed ethical values, aesthetics, and representation competence,
• Possess strong crisis management and communication skills,
• Are team-oriented professionals capable of assuming responsibilities.
Employment Opportunities
• Cabin crew in national and international airline companies,
• Ground service support personnel in private air transportation firms,
• Protocol and customer relations officers in the tourism, hospitality, and service sectors,
• Ground services personnel at airports.
Purpose of the Program
Developments and regulations in the civil aviation sector encourage more and more airline companies to join the civil aviation sector. Parallel to these developments, passenger transport by airline; domestic and international flights and destinations are increasing rapidly. The program aims to meet the demand for trained cabin service personnel required by companies in the sector. It is aimed to train staff who have knowledge about the civil aviation industry, its relationship with other sectors and international civil aviation organizations and rules, flight attendant duties and responsibilities, flight service, normal safety procedures, crew resource management (CRM), passenger relations, emergency rules, first aid. Special conditions required by the cabin services profession will be sought for student admission to the program. The relevant articles of the guideline should be examined in the selection phase.
Civil Aviation Cabin Services, a 2-year associate degree program, accepts students with TYT score. Program students learn with the 3 + 1 Model. With this model, our students complete competency courses, core courses, professional field specialization courses in 3 semesters of 4 semesters, which are the duration of the program, and in the last 1 semester they receive practical training in the sector enterprises.
If the graduates are successful in the Vertical Transfer Exam, they can transfer to the 4-year bachelor programs of the universities or complete their bachelor degree education at a university abroad.
In the Civil Aviation Cabin Services program, our students are given four hours of language training per week for the Dyned English language exam system applied by Turkish Airlines during recruitment. With this training, it is aimed that our students will be successful during their recruitment as flight attendants after graduation.
This content was updated on 09/08/2025.
